Thank you for shopping with Enginediyshop.com.
This Return & Refund Policy applies only to products purchased directly from the official Enginediyshop.com website.
All returns require prior authorization from our Customer Service team. Please do not send any product back before receiving an approved RMA (Return Merchandise Authorization) and the official return instructions.
1. Return Eligibility
Our return policy lasts 30 days from the date you receive your order.
To be eligible for a return, the product must meet the applicable conditions below:
- The product arrived faulty, damaged, broken, or stained.
- You received an incorrect product, size, color, or model.
- The product is unused, unassembled, unmodified, and in its original condition, and you wish to return it because it does not meet your expectations.
- The product must be returned with all original packaging, accessories, manuals, cables, components, and other items originally included with the order.
- Proof of purchase or a valid order number must be provided.
For products that have been assembled, installed, operated, modified, or used, please contact our Customer Service team first. Depending on the specific circumstances, technical support, replacement parts, repair, partial refund, or another solution may be offered instead of a standard return.
2. Products Not Eligible for Return
A return may be rejected if:
- More than 30 days have passed since delivery, unless otherwise agreed by Enginediyshop.com.
- The product was not purchased directly from Enginediyshop.com.
- The product has been used, assembled, modified, altered, or damaged after delivery for reasons not caused by our error.
- The product is missing its original packaging, accessories, manuals, components, or other items included with the original order.
- The product has a missing, damaged, altered, or unreadable serial number or product identification code, where applicable.
- The product has physical damage caused by improper installation, operation, storage, transportation, accident, misuse, or unauthorized modification.
- The product is returned without prior RMA authorization.
- The returned product does not match the product identified in the approved RMA request.
- The product is returned after the approved return period without prior authorization.
Important: Products returned without authorization may be refused or sent back to the customer at the customer's expense.
3. Defective or Damaged Products
If your product arrives damaged, defective, or does not function properly, please contact us as soon as possible.
To help us investigate the issue efficiently, please provide:
- Order number
- Product name or SKU
- A detailed description of the issue
- Photos showing the product and any visible damage
- Video demonstrating the issue, when applicable
- Any other information requested by our technical or customer service team
For mechanical, electronic, RC, or engine products, our technical team may first provide troubleshooting instructions or request additional photos/videos before approving a return.
If the issue is confirmed to be a manufacturing defect or an error on our part, we may offer an appropriate solution, which may include:
- Replacement parts
- Technical assistance
- Product replacement
- Repair
- Partial refund
- Full refund
The specific solution will depend on the nature and severity of the issue.
4. RMA Authorization Required
All returns must receive an RMA authorization before shipment.
To request a return, please contact:
Email: service@enginediyshop.com
Your RMA request should include:
- Order Number
- Product name and/or SKU
- Reason for the return
- Photos and/or videos, if applicable
- Whether you are requesting a replacement or refund
- Any additional information relevant to your request
After reviewing your request, our Customer Service team will provide further return instructions if the return is approved.
Do not send your package to any return address unless it has been provided to you directly by our Customer Service team as part of your approved RMA instructions.
5. Return Shipping
Unless otherwise agreed by Enginediyshop.com, the customer is responsible for the cost of return shipping.
For returns caused by a customer preference or change of mind, the original shipping cost is generally non-refundable, and the customer is responsible for the return shipping cost.
For products confirmed to be defective, damaged upon arrival, or incorrectly shipped due to our error, Enginediyshop.com may provide an appropriate shipping solution or reimburse eligible return shipping costs at our discretion.
Please contact Customer Service before arranging return shipping. Do not return a product without receiving RMA authorization.
We strongly recommend using a tracked shipping service and retaining proof of shipment.
Enginediyshop.com cannot be held responsible for return packages that are lost, damaged, or undelivered while being returned without appropriate tracking or insurance.
6. Return Packaging Requirements
Returned products should be securely packaged to prevent damage during transportation.
The return package should include:
- The product
- Original retail packaging, where applicable
- All original accessories and components
- Manuals and documentation
- Any other items originally included with the order
- RMA information provided by Customer Service
If a returned product is damaged during return transportation because it was inadequately packaged, the return may be rejected or a partial refund may apply.
7. Return Deadline
Once a return has been approved, the customer should ship the product according to the return instructions provided by Customer Service.
Unless otherwise agreed in writing, the return package should arrive at the designated return facility within 30 days after RMA authorization.
If the return is not shipped within the approved return period, the RMA may expire and a new authorization may be required.
8. Inspection of Returned Products
Once we receive your return, our team will inspect the product and verify that it meets the conditions of the approved RMA.
The inspection may include checking:
- Product condition
- Serial number or product identification
- Original packaging and accessories
- Signs of use, modification, or physical damage
- Whether the returned product matches the approved RMA
- The reported defect or issue, where applicable
A refund or replacement will only be processed after the returned product has been received and inspected.
9. Refunds
If your return is approved for a refund, we will normally process the refund within 1–3 business days after the returned product has been received and the inspection has been completed.
The refund will generally be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, additional processing time may be required before the refunded amount appears in your account.
The final refund amount may be adjusted where applicable based on the condition of the returned product, missing accessories, return shipping responsibilities, or other circumstances described in this policy.
10. Late or Missing Refunds
If you have been notified that your refund has been processed but have not received it yet:
- Check your original payment account again.
- Contact your credit card company or payment provider.
- Contact your bank, as additional processing time may be required.
- If you still have not received your refund, contact us at service@enginediyshop.com.
Please include your order number and refund information when contacting us.
11. Exchanges and Replacements
We may provide a replacement for products that are confirmed to be defective, damaged, or incorrectly shipped.
If you need to exchange a product, please contact:
Do not ship the product back until Customer Service has reviewed your request and provided RMA authorization.
For approved exchanges, the replacement product will be arranged after the returned product has been received and inspected, unless otherwise agreed.
Replacement availability may depend on current inventory.
12. Sale and Promotional Items
Products purchased during promotional campaigns, clearance sales, special offers, or with discount codes may be subject to specific return or refund conditions stated in the relevant promotion.
Unless otherwise specified, defective, damaged, or incorrectly shipped products remain subject to the applicable protections described in this policy.
Please contact Customer Service if you are unsure whether your promotional purchase is eligible for a return.
13. Missing or Damaged Items Upon Delivery
If your package arrives with visible damage, missing components, or missing products, please contact us as soon as possible.
Please provide:
- Order number
- Photos of the shipping package
- Photos of the shipping label
- Photos/videos of the damaged or missing items
- A description of the issue
We may need this information to investigate the shipment with the carrier or warehouse.
14. Products Damaged After Delivery
Damage caused after delivery by improper use, incorrect assembly, improper installation, unauthorized modification, accidents, crashes, misuse, or failure to follow the product instructions may not qualify for a full refund.
For these situations, our technical team may assist with troubleshooting and may recommend replacement parts or repair solutions where available.
For RC products, engines, electronic products, and other technical products, please contact our Customer Service team before disassembling or modifying the product further.
15. Important Notice Regarding Returns
Please do not send any return package directly to the manufacturer, warehouse, or any address found elsewhere online.
The return address is not publicly provided on this page.
The official return address and return instructions will be provided by Enginediyshop.com Customer Service only after your RMA request has been reviewed and approved.
Sending a package to an unauthorized address may result in delivery failure, delay, or loss, for which Enginediyshop.com may not be responsible.
16. Contact Us
If you have any questions regarding returns, refunds, exchanges, defective products, or RMA requests, please contact us:
Email: service@enginediyshop.com
Please include your order number in your email so that we can assist you more efficiently.
Enginediyshop.com Customer Service Team