Thank you for your feedback! We apologize that your shopping experience was not perfect.
Regarding the issues you encountered:
1. Please check if the burner flame is strong enough, if the water is boiling vigorously, and if the pressure gauge shows the normal reading of 2 bar.
2. Please check if the steam lines are blocked, causing insufficient steam.
3. It would be very helpful if you could record a video of the issue; this will allow us to better diagnose the problem.