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Notice of Extended Chinese New Year Holiday and Order Processing Delay

02 Feb 2024 0 Kommentare
Dear valued customers,

We hope this message finds you well. As the Chinese New Year approaches, we would like to express our sincere gratitude for your continuous support of Enginediyshop. It has been a pleasure serving you, and we are excited about the upcoming year.

In celebration of the Chinese New Year, our team at Enginediyshop will be taking an extended break to spend time with our families and recharge for the challenges and opportunities that the new year brings. The holiday will now run from 2/2/24 to 2/16/24. During this period, our operations, including order processing and customer support, will be temporarily slowed.

We want to inform you in advance that due to the extended holiday break, there might be a delay in the processing and delivery of orders. We anticipate that the delay could extend delivery times by approximately one week compared to our usual speedy service. We sincerely apologize for any inconvenience this may cause and kindly ask for your understanding and patience.

Please note that our responses to emails, including order-related inquiries and customer support issues, may also experience delays during this period. We assure you that we will make every effort to catch up and respond to all inquiries promptly upon our return.

To express our gratitude for your understanding and patience, we are offering a special discount code "CNY15" that you can use on your next purchase. This code will provide you with a 15% discount as a token of our appreciation for your continued support.

We understand the importance of your orders and are committed to ensuring that each one is processed efficiently upon our return. Our customer support team will be available to assist you with any inquiries you may have, but please be mindful that responses may be delayed.

Once again, we extend our heartfelt thanks for choosing Enginediyshop. We wish you a joyful and prosperous Chinese New Year filled with happiness, good health, and success. Thank you for being part of our community.

Best regards,
Enginediyshop Team
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