The following frequently asked questions are some of the common concerns of our customers prior to purchase.
If you have other questions, please just send it to

Filter by Topic
  • All
  • Questions about Shipment
  • Questions about Payment & Order
  • Questions about Return & Refunds

Need Help?

If you have a problem or question and need immediate help, you can contact our official customer service email with a relevant question

We will usually get back to you within 24 hours

Questions about Shipment

Yes, we can ship worldwide.

Our warehouse is located in China, the goods will be shipped from China mainland.

For expected delivery date, please check Shipping & Delivery.
The package can be tracked on Or if you need a team member's help to check up, please contact our service team at and we will be in touch with a status update.

Questions about Payment & Order

For payment, we accept Paypal and Credit Card.

If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.

For the order, if not shipped out yet, please contact our Service Support Team at We will cancel your order and provide you with a full refund.
Yes, Enginediyshop takes precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline. Please don’t worry for this.

If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.

Questions about Return & Refunds

a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.

Contact the Enginediyshop Service Team at to confirm details and ensure that the item meets the return conditions. Once an agreement is reached, the Service Team will provide you with detailed return information. Please provide the return tracking number after shipping the item back.
Refunds are processed within 1-5 business days, after you received our confirmation on the cancellation.
The refund are applied to the original payment method.
Unable to find satisfactory answers ? Contact Support