The following frequently asked questions are some of the common concerns of our customers prior to purchase.
If you have other questions, please just send it to firstname.lastname@example.org.
- Questions about Shipment
- Questions about Payment & Order
- Questions about Return & Refunds
If you have a problem or question and need immediate help, you can contact our official customer service email with a relevant question
We will usually get back to you within 24 hours
Questions about Shipment
Yes, we can ship worldwide.
Our warehouse is located in China, the goods will be shipped from China mainland.
Questions about Payment & Order
For payment, we accept Paypal and Credit Card.
If you made the purchase via Credit Card and failed, could you please contact with Stripe Support Team for solution? Or if the issue cannot be solved, please no worry, we accept Paypal payment as well.
If the recipient's address was wrong, after the failed delivery, the parcel should be returned back to sender. After we receive the parcel, we will contact you for an updated address and arrange re-delivery for your package.
Questions about Return & Refunds
a)- We can accept returns or exchanges within the 30-day period. b)- All returned items must be in the original condition: unused, unwashed, and unworn. No exceptions.